Overview
Please note that this is not a book seller. I am a sole proprietor and am selling signed copies of my books for those who want one. Because of this, ALL SALES ARE FINAL and there will be no refunds for those who want to return the book/s for whatever reason. While I understand this can be an inconvenience, my books are sold on other retail platforms that do have the capability to refund if you chose to return the book. I would suggest going that route if you are unsure. Please see my Books page for several retail outlets options.
Damages and Replacements
While I understand damages can happen, please note I are not responsible for small damages that can happen during the shipping process. I package each book box with care to ensure your book leaves me wrapped well for its journey, however should a small damage occur during the shipping process replacements will not be sent for those.
If your item arrives with significantly bad damage, please CONTACT ME within 7 days of receipt of your order so I can try and sort a solution for you.
Please note, you will be asked to return your damaged product in order to receive a replacement or refund. Customers understand that in doing this, there is no guarantee that the replacement if available will arrive undamaged.
Only one replacement will be offered per order.
I do not offer replacements for general wear and tear on books. I also do not offer replacements on bookish items included in the box. If you resell the book/bookish items on a reseller, you will not be able to purchase from me in the future.
I also do not offer shipping labels for returns.
Please note, not all replacements are guaranteed. They are offered at my discretion.
Tracking/Lost Package/Address Issues
Track your package:
When your order is complete, and ships you will be sent an email with a tracking number. Once it ships, it is out of my control and under the responsibility of USPS. If your shipment is delayed or hasn’t shown up/moved for a few days you need to contact USPS/your local post office. Please do not contact me before contacting USPS/your local post office, as I can only see/get the same information you have on your Tracking Number.
Lost Packages:
If USPS/your local post office marks your package as lost or undeliverable, please contact USPS/your local post office and escalate with them via a claim form or helpline.
I will not be sending out replacements for lost packages until a claim has been made with USPS/your local post office. Once a claim is filed I can look into possibly sending a replacement but I can’t guarantee this as I am only one person and am limited in my access to a printer as well.
Undelivered Packages/Missing Deliveries:
If USPS/your local post office marks your package as delivered but you have not received your package, please contact USPS/your local post office and escalate/file a claim with them.
I am not responsible for stolen packages, therefore they will not be refunded or replaced. Once your package leaves, it is out of our control and under the responsibility of USPS/your local post office.
Address issues/mistakes:
Please, please ensure you triple check the shipping address you are inputting on to your account/order before checking out. I have no way of knowing your address, only what is inputted on the site when you check out.
I will not be held responsible for resending packages for customers who have entered the wrong addresses/move house and don’t update their order. Again, it is just me selling these copies and I am not able to refund if the address is incorrect.
Need help?
Contact us at CONTACT ME for questions related to refunds and returns.